Extremely Disappointing Experience with Kalpataru Vivant: We purchased a 2 BHK apartment at Kalpataru Vivant in 2023 under the 10:90 subvention scheme, expecting a seamless experience from a reputed developer. Unfortunately, now that the project is ready for possession, our experience has been nothing short of frustrating and disappointing. As NRIs and first-time property investors, we relied heavily on Kalpataru's customer service and finance team to guide us through the possession process. Since August/September 2025, I have been repeatedly contacting the finance team from overseas to understand the final payment obligations and possession-related charges. However, instead of providing clear and proactive guidance, they merely informed us about the outstanding flat cost and vaguely mentioned additional possession charges without explaining the full financial implications. It was only when I travelled all the way to India in April 2026 specifically to complete the possession formalities that I was informed about several additional charges amounting to nearly ₹5 lakhs. While these charges may have been mentioned in the cost sheet we signed, there was absolutely no effort from the Kalpataru team to explain them in advance or ensure we understood what to expect. For a developer positioning itself as a premium brand, this level of customer support is unacceptable. To make matters worse, I mistakenly paid the TDS amount to Kalpataru's account instead of remitting it directly to the Income Tax Department. While I acknowledge that the possession letter mentioned the process, there was again no guidance from the finance team despite multiple interactions. Now we are being told that we must pay the TDS again to the tax authorities before possession can be handed over, and only then will Kalpataru refund the wrongly paid amount after approximately 60 days. This creates significant financial stress and inconvenience for customers. The entire process has been poorly managed, lacking transparency, communication, and customer support. We chose Kalpataru because of its reputation and expected a professional customer experience. Instead, we have faced confusion, last-minute surprises, and unnecessary financial hardship. I would not invest with Kalpataru again and would not recommend Kalpataru Vivant to my friends, family, or fellow NRIs. The brand may be premium, but the customer experience certainly is not.

I am writing this with extreme disappointment and anger regarding the highly unprofessional, careless, and irresponsible behaviour of your CRM team in handling my friend’s flat possession process. Despite clearing all payments and fulfilling every financial obligation well in time, my friend has been desperately following up for the past one month for possession. The level of service is absolutely pathetic. There is no responsible person to speak to. Most calls go unanswered, and there are zero callbacks. The complete lack of accountability and communication is shocking. We were specifically in touch with your executive Ankita, whose response and attitude have been extremely poor and unhelpful. Her conduct has only added to the frustration. In our last conversation, your team casually informed us that possession will now be given only on 6th June because the flat is “not ready” and some “infrastructure work” is still pending. This is completely unacceptable. How did your company even obtain the Occupancy Certificate (OC) if the flat is not ready? Why did you demand and collect the full and final payment if the unit was not prepared for handover? These are serious questions that raise doubts about your company’s transparency and business ethics. You cannot collect 100% payment and then cite incomplete work as an excuse for delaying possession. This amounts to nothing short of harassment and breach of trust. We demand the following immediately: 1. Clear written confirmation with exact date and time for possession. 2. Detailed status report of the pending work and when it will be completed. 3. Personal intervention of a senior authority (not CRM staff like Ankita) to handle this matter. 4. Compensation for the mental harassment and financial loss caused due to this delay. If we do not receive a satisfactory resolution within the next 48 hours, we will be forced to take appropriate legal action, including approaching the RERA authorities and consumer court, and will also escalate this matter through all possible channels. Now things are stuck cause of this- After weeks of follow-up, your team is now finally ready to give possession. However, you are creating unnecessary and unreasonable hurdles. The owner is currently abroad, a fact that has been repeatedly communicated to your team multiple times. The owner is fully prepared to send a proper Authority Letter on stamp paper via email, and is also willing to do a video call or video verification to confirm authenticity. Instead of accepting this practical solution, your team is insisting on a registered and notarized Power of Attorney (POA). This is completely unnecessary technicality, especially since you had already delayed the possession earlier. A representative was physically present to take possession after making the full and final payment, but had to leave due to your previous delays. Now you are further delaying the process on these avoidable grounds. This level of service is utterly shameful for any reputed developer. We expect immediate accountability.

Really great project for end users. Very helpful staff and sales managers. Project is ready with OC. You can consider it to upgrade your lifestyle.

Extremely disappointing and unprofessional experience. I was in contact with one of your executives, Muddasar, who scheduled the meeting and clearly told me that he would arrange the pickup. When the scheduled time came, I contacted him to arrange the pickup, only to receive a call from his manager who started questioning and judging me based on my budget. It felt like the pickup was not actually being arranged as promised and that they first wanted to assess whether I had enough budget to be treated seriously. If budget was such an important criteria, it should have been communicated upfront instead of wasting my time and making assumptions about me. This is not how a professional customer experience should work. Commitments should be honoured, and customers should not be judged or treated differently based on how much they are assumed to be able to spend. Very disappointing experience and definitely not something I would recommend.

"From a location standpoint, this is an excellent project, and the Kalpataru brand further elevates its value. I truly appreciate how professionally the sales team has handled my interactions. Having visited the office more than five times to date, I have found the staff's attitude and behaviour to be consistently exemplary. I would personally like to commend "Palak", the Sales Closing Manager, for her exceptional sales skills and customer centricity. Overall, my experience so far has been highly satisfactory, and I will definitely recommend Kalpataru projects to my friends and family for their future real estate investments."