Very disappointing experience at this Mira Road project. The staff was extremely arrogant and lacked even basic courtesy. They didn't even offer a glass of water during the visit, which reflects poorly on their hospitality and customer service.
Their only focus seems to be achieving sales targets. Their marketing partners made the experience even worse by repeatedly calling and constantly following up, which became very irritating.
The JP staff was rude both over the phone and in person. One of the staff members even said, "We sell flats, not water," which was shocking and completely unprofessional. Basic customer etiquette and a welcoming attitude are clearly missing.
I was almost ready to finalize my purchase, but their unprofessional behavior changed my mind. After reading similar reviews from other buyers, I feel relieved that I did not fall into this trap. A real estate purchase is a major decision, and customers deserve respect and professionalism, which were completely absent here.
3 months ago
Dear Sir/Madam,
I booked a 2 BHK flat based on the assurance from your loan advisor that my home loan would be approved. However, just 15 days before the expected process completion, I was informed that my loan could not be approved.
As a result, I decided to cancel my booking. It has now been more than 60 days since the cancellation, but I have still not received my refund.
I kindly request you to look into this matter and process my refund at the earliest. Please let me know the current status and expected timeline for the refund.
2 months ago
I recently booked a flat in the Aviva Building of JP Infra and was impressed with the construction quality and amenities. I also had a great experience with the sales team. A special thanks to Mr. Gaurav Sawant and Ms. Aishwarya Gadkari for their excellent support.
a year ago
Based on my personal experience as a resident for the past year, I would advise prospective buyers to thoroughly evaluate before purchasing a flat in JP Infra.
While many commitments and promises are made during the sales process, a significant number remain unfulfilled after possession. Some of the major concerns faced by residents include:
• Inadequate parking facilities.
• Frequent water shortages and poor water management planning despite the installation of smart water meters, many of which are not fully functional.
• Dependence on water tankers due to insufficient water supply from MBMC.
• Poor post-possession support and customer service.
• STP (Sewage Treatment Plant) issues that remain unresolved for extended periods.
• Lack of timely responses from the management team despite repeated emails and complaints.
The project features impressive towers and infrastructure on paper, but the actual living experience has been challenging due to ongoing operational and maintenance issues. I strongly recommend conducting detailed due diligence, speaking with existing residents, and understanding the current ground realities before making a purchase decision.
3 months ago
Worst experience. Highly unprofessional and unresponsive CRM team.
I had given a token amount for JP Palace 4 months (January 2026) back But changed my mind of purchasing there, due to misinformation . So sent email within a week for cancellation of booking and informed Unnati Mishra ( sales)They assured me of refunding my token amount of 51000 within 90 days. And today I have waited more than 90 days still they haven't initiated the refund. Also the CRM team Ashwini Bore giving vague turnaround time" keep you posted" . Sent constant emails to Joanita Salians, Punit Chowdhary, sanskruti padwal - no response .
4 months ago
